A claim is not automatically over because the condition is gone. Evidence at a property can disappear quickly. A wet floor gets cleaned, snow melts, ice changes, surveillance footage may be overwritten, and damaged equipment can be repaired.
Even once the hazard itself is gone, an incident report, witness accounts, inspection logs, maintenance records, and employee testimony may still describe what the area looked like. Reporting the incident and asking whether an incident report was created helps preserve that record.
One conversation is enough to know where you stand. It costs nothing, and you will speak with Brandyn.